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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Overview of HP PPS ServiceOne Services | - ServiceOne Services sales process and tools - ServiceOne Services delivery and implementation - ServiceOne Services operations and management - ServiceOne Services customer engagement and management - ServiceOne Services portfolio and offerings |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
- A. Asset Tagging
- B. Defective Media Retention
- C. Installation
- D. Tracking and Recovery Services
Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"
- A. HP Care Pack Services
- B. HP Onsite Repair
- C. HP Standard Contractual Services
- D. HP Defective Media Retention
Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?
- A. Mitigation of Risk Services
- B. Data Protection Services
- C. Hardware Protection Services
- D. Equipment Deployment Services
What is true about HP Custom Contractual Services?
- A. HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.). - B. HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement. - C. The HP Custom Contractual Services can only be defined as one Service Level Agreement.
- D. HP Custom Contractual Services are linked to one hardware serial number.
Which statement is true?
- A. HP earned several recognitions for quality of support experience and excellence in operations.
- B. More than 60% of customers rated the service provided by HP as excellent.
- C. HP provides the exact same service experience in more than 80 countries worldwide.
- D. No manufacturer can support HP devices better than HP.
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