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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true?

A) HP earned several recognitions for quality of support experience and excellence in operations.
B) More than 60% of customers rated the service provided by HP as excellent.
C) HP provides the exact same service experience in more than 80 countries worldwide.
D) No manufacturer can support HP devices better than HP.

2. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?

A) Printer Installation
B) Accidental Damage Protection
C) Asset Tagging
D) Defective Media Retention

3. When do HP Post Warranty Care Pack Services need to be registered?

A) within 90 days after the purchase of the hardware
B) within 30 days after the expiration of the warranty
C) within 10 days after purchasing the care pack
D) within 10 days after the purchase of the hardware

4. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Lower prices
B) Wider geographical coverage
C) Better security services
D) Wider offering

5. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Wider geographic coverage
B) Market recognition
C) Extended business hours
D) Wider page array

Solutions: