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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A) Locations define the maximum bandwidth allowed per all calls to and from locations.
B) Regions define the maximum bandwidth allowed per call.
C) Regions define the maximum bandwidth allowed per all calls to and from locations.
D) Locations define the maximum bandwidth allowed per call.

2. Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

A) A mobile agent PC must be connected to the local phone at the agent location.
B) The supervisor must be configured as both an agent and a mobile agent.
C) The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.
D) The local CTI port must have MOH enabled in Cisco Unified Communications Manager.
E) The agent must be configured as "nailed up" and not "call-by-call."

3. Which two functions are provided by the Cisco Unified Contact Center Enterprise Cisco Agent and Supervisor Desktop software? (Choose two.)

A) A supervisor can start recording of an agent call on demand.
B) A supervisor can reskill an agent using a task button.
C) Agents can log in from Cisco IP phones.
D) Agents can change their passwords.

4. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) number of agents
B) number of skill groups per agent
C) number of call types
D) number of call and ECC variables
E) busy hour call attempts

5. Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the private network that is required between call routers A and B for this specific Peripheral Gateway traffic flow
B) to size the private network that is required between the Peripheral Gateway Side A and B
C) to size the visible network that is required between the Peripheral Gateway and the call router
D) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster

Solutions: