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SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. Which scoping element from Customer Care do you select to enable SAP Jam as a knowledge base in SAP Cloud for Customer? Please choose the correct answer.

A) Service Request Management
B) Communication for Customer Care
C) Business Performance Management
D) Service and Repair

2. Which elements in a ticket are uniquely identified using a registered product? There are 2 correct answers to this question.

A) Warranty
B) Service Entitlements
C) Service Level Agreements
D) Contract

3. Which follow-up documents can you create after a visit? There are 3 correct answers to this question.

A) Visit planner
B) Opportunity
C) Service ticket
D) Contract
E) Sales quote

4. You need to record the level of influence that a customer's employee is having on an opportunity. What do you use to record this influence?
Please choose the correct answer.

A) Parties involved
B) Sales team
C) Buying center
D) Influencermap

5. Which of the following configuration options can you use to restrict Lead conversion actions? Please choose the correct answer.

A) Reasons
B) Sources
C) Status
D) Qualifications

Solutions: