Certification Topics of Microsoft MB-340 Exam
Configure and manage Dynamics 365 Commerce call centers (10-15%)
Configure products, prices, discounts, loyalty, and affiliations (25-30%)
Manage Point of Sales (POS) in Dynamics 365 Commerce (15-20%)
Configure Dynamics 365 Commerce Headquarters (25-30%)
Manage e-commerce (15-20%)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Manage cash management, shifts, and store operations - Set up POS functionality, profiles, and permissions - Define return policies and transaction processing - Configure retail stores, registers, and devices - Configure offline mode and inventory visibility |
| Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Process call center orders and inquiries - Configure fraud detection rules and order holds - Manage continuity orders and installment billing - Create and configure call center channels - Set up product catalogs and scripts |
| Manage e-commerce | 15-20% | - Configure omnichannel inventory and order synchronization - Implement customer self-service and account features - Manage online checkout, payments, and shipping - Configure e-commerce site channels and navigation - Set up product publishing and online merchandising |
| Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Set up discounts, promotions, and coupons - Configure product hierarchy, attributes, and assortments - Manage pricing rules, trade agreements, and price adjustments - Configure customer affiliations and groups - Implement loyalty programs, reward points, and tier management |
| Configure Dynamics 365 Commerce Headquarters | 25-30% | - Manage retail workers, address books, and notifications - Configure prerequisites and commerce parameters - Configure organizational hierarchies and shared parameters - Configure payment methods, gift cards, and charge codes - Set up order fulfillment and distributed order management |
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