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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 22% | - Connect to external systems using APIs - Integrate with Service Cloud - Integrate with Marketing Cloud - Integrate with Salesforce CDP - Integrate with Commerce Cloud |
| Topic 2: Loyalty Program and Process Configuration | 52% | - Configure permissions and security model - Set up currencies, points, and transaction processing - Configure partner management and collaboration - Manage member enrollment, profiles, and preferences - Set up tier models, qualification, and progression - Configure foundational program settings - Define incentives, experiential rewards, and vouchers |
| Topic 3: On-Going Loyalty Management | 10% | - Manage program updates and enhancements - Monitor program performance and optimize - Configure analytics, dashboards, and reporting |
| Topic 4: Strategies and Design | 16% | - Design loyalty program architecture and data model - Assess business requirements and define loyalty solution - Design promotion lifecycle and engagement strategies - Define points, benefits, and redemption processes - Apply implementation best practices |
Salesforce Loyalty Management Accredited Professional Sample Questions:
1. Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?
A) Load large volumes of external data coming from external systems
B) Process zip files full of Loyalty Transactions coming from point-of-sales systems
C) Process large volumes of transactions
D) Tracks the status and health of batch jobs
2. Which set of features should a Consultant check before setting up expanded partner management?
A) Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
B) Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies
C) Advanced license, Partner Ledgers, Partner Transactions, Billing Type
D) Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
3. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
A) Create a custom text field in Transaction Journal object to save the order purchased by the client.
B) Use standard Order Lookup on the Loyalty Ledger object
C) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
D) Use the standard Order Lookup of the Transaction Journal Object
4. A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
A) Evaluation Flow
B) Autolaunched Flow (No Trigger)
C) Screen Flow
D) Schedule-Triggered Flow
5. A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page
A) Assign the user the analytics profile for analytics for Loyalty.
B) Assign user access to the analytics for Loyalty role.
C) Assign access by checking CRM Analytics plus user
D) Assign user access to permission sets for analytics for Loyalty.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A,D | Question # 5 Answer: B,D |






