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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?

A) Partners and suppliers
B) Organizations and people
C) Value streams and processes
D) Information and technology

2. What is continuous integration?

A) The ability to track and evaluate service value
B) Automatically releasing every code change into production
C) A method of ensuring ultra-scalable systems through operations engineering
D) Regularly merging code into a central repository with automated builds and tests

3. How should the ITIL Guiding Principle 'collaborate and promote visibility' be applied?

A) By capturing feedback after each iteration
B) By limiting communication to management only
C) By reusing existing processes wherever possible
D) By involving stakeholders and sharing information with them

4. What is a digital service?

A) The transfer of goods from provider to consumer
B) A combination of technology resources designed for consumers
C) A service that fully or largely relies on digital products.
D) A catalogue of services for consumers

5. Which statement BEST explains the relationship between an organization's purpose and its operating model?

A) The operating model defines the organization's financial strategy to achieve its purpose
B) The purpose and operating model are unrelated because one focuses on customers and the other on internal processes
C) The operating model replaces the organization's purpose once the value chain is defined
D) The organization's purpose determines why it exists, while the operating model shows how it fulfils that purpose

Solutions: