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Less time for high efficiency

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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which of the following would be examined by a major problem review?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future

A) 2 and 3 only f
B) All of the above
C) 1, 2 and 4 only
D) 1 only

2. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management

A) 3 and 4 only
B) 1, 2 and 3 only
C) All of the above
D) 1, 2 and 4 only

3. Which process is responsible for the availability, confidentiality and integrity of data?

A) Service catalogue management
B) Service asset and configuration management
C) Information security management
D) Change management

4. What is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To decide how IT will engage with suppliers during the service lifecycle
B) To proactively prevent all outages to IT services
C) To deliver and manage IT services at agreed levels to business users and customers
D) To design and build processes that will meet business needs

5. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) 2 only
B) Both of the above
C) Neither of the above
D) 1 only

Solutions: