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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. What is the encryption level and method that is used by Assist On-site (AOS)?

A) 128-bit Advanced Encryption Standard (AES)
B) 128-bit Data Encryption Standard (DES)
C) 64-bit Advanced Encryption Standard (AES)
D) 256-bit Triple Data Encryption Standard (DES)

2. A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A) Reinstall latest version of workbench.
B) Reinstall Add-on.
C) Update workbench with Add-on.
D) Use IBM Support Assistant Lite with Add-on.

3. What is the best reason for quality written technical communication?

A) To ensure our customers can understand what has been written.
B) Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.
C) Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.
D) To ensure our clients can read and understand emails.

4. Where can a published Technotebe found?

A) inCallCenter
B) in the LI Support teamroom
C) on the IBM Support Web site
D) in RETAIN

5. A L1 support professional has received an email to their personal Lotus ID, there were no other addressees. The customer used the external Bluepages to find the email address. The email indicates that this problem has now become critical to their business. The Problem Management Record (PMR) is with L2 support.
What action should the L1 support professional take?
Copy the information from the email into a PMR update, contact the customer and ask them to use the ECuRep mail address, and:

A) Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
B) ask the customer to provide a 24x7 contact. Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
C) Call Generate a new Severity 2 secondary PMR onto the L2 queue.
D) Call Generate a new Severity 2 secondary PMR onto the L1 queue

Solutions: