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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. The customer sends an email to the Huawei contact center. When the customer receives the reply from the agent, what is the sender address of the reply email? ()

A) Official email address of the company
B) Agent's own email address
C) A random email address
D) Agent's own receiving email address

2. Which of the following forwarding services does the eSpace UC solution support? () (multiple choices in this question)

A) Busy forward
B) Unconditional forward
C) No response forward
D) Offline forwarding

3. Agents can have multiple media capabilities. If an agent needs to handle email and Fax calls, they need to use the Outlook Email client to receive emails from customers. ()

A) TRUE
B) FALSE

4. Which of the following systems is the basic information for the enterprise?()

A) BMU business management
B) Personal Web Self-help
C) eSight unified network management
D) Conference Protal

5. Which of the following methods are used for the pickup component? () (multiple choices in this question)

A) Different group pickup
B) Same group pickup
C) Designated pickup
D) Automatic pickup

Solutions: