How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Configuring Stations
• Managed IP Phone Network Provisioning
• Configuring Client Button and Queue Columns
• Understand the configuration options available for ACD/Skills-Based routing
• Managing Licenses
• Overview of Interaction Center Business Manager
• Basics of Interaction Supervisor
• Status Messages, Account Codes, and Wrap-up Codes
• Managed IP Phone Configuration and Templates
• Identify the components of the Interaction Administrator interface
• Workgroups ACD Skills
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Basics of Interaction Reporter
• Configuring ACD
• Introduction to PureConnect Application Suite
• Using Response Management Libraries
• Introduction to ACD Tools
• Overview of Client Templates
• Security and Compliance Enhancements

Configuring Call Flows

• Overview of Custom Profiles
• Email Schedules
• Structure of a Node
• Queue Operations
• Schedule Configuration
• Overview of Default Profile
• Email Operations
• Overview of Default Schedule
• Email Profiles
• Recognize and use the files and storage structure used by the Interaction Attendant
• Overview of Interaction Attendant user interface
• Standard Inbound Operations
• Manage Voice Prompts
• Create and configure operations that comprise an Interaction Attendant menu
• Default Auto Attendant set of menus and operations
• Publish, import, and export a new Interaction Attendant configuration

Interaction Center Certified Engineer (ICCE) Bootcamp

• Site Information
• SIP Station Configuration
• IC Licensing Overview
• New License Generation
• Interaction Center Security Methods
• IC System Manager
• Interaction Center Architecture
• Log Retrieval Assistant
• TroubleShooting
• Reporting Tables
• Interaction Center Platform Overview
• Configure Interaction Media Server
• Configure Line Groups
• Configure SIP addresses
• Running Setup Assistant
• IC Survey File
• Directory Server
• Licensing Users and Stations
• WireShark Analyzer
• SIP Line Configuration
• Gateways Overview
• Configuring IC Switchover Process
• Configure Regionalization
• DNS Server
• DID/DNIS Routing
• Database Server
• Understanding Lines and Groups
• DHCP
• License Management and Allocation
• Interactive Update Provider Overview
• Installing IC and Interaction Media Server
• Dial Plan
• Using Interactive Update Client
• Codecs
• Interaction Subsystems
• Post Installation Configuration
• Log Viewer
• SIP Proxy

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Genesys GE0-601 Exam Syllabus Topics: