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BlackBerry 10 Support Specialist Sample Questions:

1. What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?

A) Using the "Work Account" option adds an email account that is only active while in the office.
B) Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.
C) Work Account connects to the Microsoft Exchange through MAPI.
D) Work Account is only used with extra security such as S/MIME and PGP.

2. How is a VPN connection configured in BlackBerry 10 (BB10)?

A) Options -> Network Connections -> VPN
B) Settings -> Advanced Options -> Network Connections -> VPN
C) Settings -> Network Connections -> VPN
D) Options -> Advanced Options -> Network Connections -> VPN

3. What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?

A) BlackBerry Knowledge Base
B) BlackBerry Expert Support Center
C) BlackBerry Help
D) BlackBerry Resource Kit

4. What happens when a user activates a Playbook in addition to a smartphone on the BlackBerry Device Service (BDS)?

A) The smartphone stops communication with the server
B) The devices with the most memory free will stay enabled, and the other devices are disabled from the BDS automatically.
C) The smartphone has a popup to choose the device to continue communication with the BDS.
D) Both the Playbook and the smartphone will continue to work since the BDS supports multiple devices per user.

5. Which of the following can be used to secure or wipe data on a misplaced BlackBerry device?

A) BlackBerry Desktop Manager
B) BlackBerry Administration
C) BlackBerry Web Desktop Manager
D) BlackBerry Resource Kit

Solutions: