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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To activate, which three options require an Avaya authorization password? (Choose three)

A) simultaneous CMS Supervisor logins
B) features assigned to each user
C) the number of users that can be administered in the CMS
D) the number of agents that the CMS can report on
E) the number of ACDs that the CMS system can monitor

2. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
B) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
C) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
D) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.

3. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Route-to digits
B) Converse-on skill
C) Route-to number
D) Collect digits
E) Messaging skill

4. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 135.9.86.58
B) 135.9.86.54 192.168.2.2
C) 135.9.86.54 135.9.56.56
D) 192.168.2.3 192.168.2.2

5. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Split
B) Agent
C) Skill
D) Vector

Solutions: