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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) in the ACCCM CFGtab,under Language Tab, select de_de
B) the ACCCM Setup under SystemLanguage
C) in web.config file under set de_de
D) in the database tableSystem_Parameters underLanguage

2. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The databaseusername was not configured correctly.
B) The database passwordwas notentered correctly.
C) The web service userpassword was not configured correctly.
D) The CallRecorded wasnot added to the location.

3. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verify that a CMS Role is assigned to the agent.
B) Verily that the Synchronizer Server is running.
C) Verify that the ACCCM CMS user database permissions on the CMS database.
D) Verify that the correct ODBC versionisinstalledon the ACCCM server.
E) Verify that the ACCCM script isinstalledon the CMS side.

4. During Installation of Avaya Contact Center Control Manager (ACCCM), the installer did not have access to the license and elected to continue with the installation and install the file at a later time. The installer selected the default directories on a Windows 2008 R2 64- bit server.
Once the license is obtained, which two methods can he used to install the license?
(Choose two.)

A) Copy the file to C:\Program Files\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
B) Rerun the Installation and select the option to install the license file.
C) Copy the file to C:\Program Files(x86)\Avaya\Avaya Contact Center Control Manager\Web\LicenseServer directory.
D) Copy the file to C:\ProgramFiles (x86)\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
E) Copy the file to the C:\Wlndows\systom32directory.

5. You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?

A) The AFS clientis not compatible with ACCCM.
B) An AES Client is required on the ACCCM server.
C) The ACCCM contains the AES client functionality.
D) It is required unless the AES server is co-resident on the ACCCM server.

Solutions: