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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
B) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
C) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
D) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
E) The phone display message cannot be changed. The prompt is not recordable by user.

2. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)

A) Line of Business application integration needs
B) Productivity Requirements
C) Current PBX/Key System Features and Dial Plan
D) Physical Layer: Existing Telecom Infrastructure
E) Above Physical Layer: Existing Data Network

3. What is happening when an IP412 control unit system status light is solid red?

A) The Voice Compression Module is not installed.
B) The .bin files are not loaded in the control unit.
C) The Local Area Network is not connected.
D) The IP Office Professional license is not installed or is not valid.

4. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Time Profile
B) Incoming Call Route Fallback Destination
C) Time of Day Forwarding
D) Forward Hunt Group Calls

5. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) All licenses will need to be renewed.
B) Hardware may not be compatible with the new version of IP Office.
C) Phones may need to be upgraded increasing downtime.
D) Older IP Office applications may not be supported.
E) Telephone and system features may have changed between loads.

Solutions: