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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What are the six stages of the HP Services lifecycle?

A) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
B) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
C) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
D) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh

2. Why is it important to register HP Services?

A) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
B) Registering HP Services entitles the customers to valuable rebates.
C) It is less expensive to replace registered HP devices than devices that are not registered.
D) Registering HP Services is required to set up automatic renewal of services.

3. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cirrus
B) HP Cross Sell Solution
C) HP Sales Central
D) HP Support Center

4. Which benefits are included in HP Services value proposition for the channel partners?

A) Extend market reach; Maximize profitability; Strengthen customer relationships
B) Build customer relationships; Maximize profitability; Reward growth
C) Extend market reach; Grow profits; Gain recognition
D) Build revenue; Differentiate yourself; Sell more

Solutions: