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HP Selling HP PPS ServiceOne Services Sample Questions:
1. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP hardware?
A) HP Care Pack Services
B) HP Priority Services
C) HP Standard Contractual Services
D) HP Custom Contractual Services
2. Based on the success story of the Cherokee County School District, which benefits did they realize through HP Care Pack Services? (Select three)
A) Efficient support of mobile users
B) Removal of unplanned repair costs
C) Increased staff productivity
D) Support for users with efficient escalation process
E) Reduced theft of computers and printers
F) Secure protection of sensitive data
3. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with expiring HP Care Pack Services in order to encourage the customers to renew their engagement?
A) HP Contractual Services
B) Aftermarket Channel Facilitation Program
C) HP Channel Services Network
D) Services360 Pro
4. Which statement is true about the duration of the risk mitigation services?
A) Duration of services is based on warranty duration and extensions.
B) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
C) Duration of services is based on event type, depending on the hardware issue.
D) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
5. What is true about HP Custom Contractual Services?
A) The HP Custom Contractual Services can only be defined as one Service Level Agreement.
B) HP Custom Contractual Services are linked to one hardware serial number.
C) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years engagement.
D) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties, etc.).
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C,D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |





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