SAP C_BOSUP_90 Valid Q&A - in .pdf

  • C_BOSUP_90 pdf
  • Exam Code: C_BOSUP_90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Sep 08, 2026
  • Q & A: 80 Questions and Answers
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  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
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  • Q & A: 80 Questions and Answers
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  • Exam Code: C_BOSUP_90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Sep 08, 2026
  • Q & A: 80 Questions and Answers
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SAP C_BOSUP_90 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting & Support Tools20%- SAP Notes and knowledge base search
- Remote support and diagnostics tools
- Log files analysis and interpretation
SAP Solution Manager Service Desk25%- Message escalation and forwarding
- CRM_DNO_MONITOR and INCMAN transactions
- Incident Management Work Center
Support Best Practices & Escalation15%- Root cause analysis and resolution tracking
- Reproducing and documenting issues
- Communication with customers and SAP support
SAP BusinessObjects Architecture & Components20%- BI Platform architecture
- Central Management Server (CMS), Input/Output File Repository
- Adaptive Processing Server, Web Application Container
Incident Management Fundamentals20%- ITIL & SAP support processes
- SLA definitions and priority levels
- Message lifecycle and status handling

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question #1

What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

  • A. When notified, the partner support organization should contact the customer.
  • B. The customer should implement the recommendation within the report.
  • C. Support will come on site to apply the recommendation.
  • D. Nothing, the recommendation will be implemented automatically.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #2

As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

  • A. Keep the solutions only in the previously solved messages.
  • B. Document solutions and share this information with your colleagues.
  • C. Each customer and message is unique so previous solutions are not useful.
  • D. Contact the customer to find out what the solution was for their solved message.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

  • A. Avoid the message for as long as possible eventually the customer will not want you to take any action.
  • B. Update the customer regularly to let them know you need more time to investigate the issue.
  • C. You cannot deny the customer's request as the customer is always right.
  • D. Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

What types of remote connections to customer's systems are available? (Choose two)

  • A. R/3 Support
  • B. Webex
  • C. NetMeeting
  • D. Netviewer
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #5

A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)

  • A. Change the processor of the message and send it back to support with the status Sent to Support.
  • B. Change the status of the message to Send to SAP and send it directly to SAP Support.
  • C. Change the status of the message to Confirmed.
  • D. Send the message back to support after providing feedback.
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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