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SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. A user reports an incident. The administrator determines that this incident needs to be reviews by SAP Support. What is the NEXT STEP the administrator must perform in SAP C4C? Please choose the correct answer

A) Take over the incident
B) Forward the incident to the provider
C) Create a service request with SAP Support
D) Respond to the requestor

2. You need to change the settings for the lead aging notification. What do you have to do? Please choose the correct answer.

A) Use the business configuration work center to modify the number of days of the notification expiration.
B) Use the Sales work center to trigger the time of the notification.
C) Use the Administrator work center to set up Priorities for the notification.
D) Use the Application and User Management work center to assign users to the notification.

3. Which of the following configuration options can you use to restrict Lead conversion actions? Please choose the correct answer.

A) Reasons
B) Sources
C) Status
D) Qualifications

4. You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer? Please choose the correct answer.

A) You create different contacts for each account.
B) You merge both accounts and create the contact record for that account.
C) You create the contact master record only and add it to the account hierarchy.
D) You create the contact for the first account and add the same contact to the second account.

5. Where do you configure service levels in SAP Coud for Service? There are 2 correct answers to this question.

A) In Administrator Work Center
B) In Scoping
C) In the Service Control Center
D) In Fine-Tuning

Solutions: