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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BlackBerry 10 Architecture and Platform Overview | - Security model overview - BlackBerry 10 OS fundamentals - Device hardware and software components |
| Messaging and Communication Services | - Email setup and synchronization - Messaging troubleshooting - BlackBerry Hub configuration |
| Security and Troubleshooting | - Device encryption and security features - Application permissions and sandboxing - Common device and service issues resolution |
| BlackBerry Enterprise Service (BES10) Integration | - BES10 architecture and components - Device enrollment and management - Policy and compliance management |
| Device Setup and Configuration | - Network and connectivity configuration - Initial device activation and setup - User profile and account configuration |
BlackBerry 10 Support Specialist Sample Questions:
A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?
- A. Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.
- B. Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.
- C. Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.
- D. Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.
Correct Answer: D 🗳️
For which one of the following does the user have to remove the battery to insert/change?
- A. SDCard
- B. SIM Card
- C. NFC Card
- D. CDMA Card
Correct Answer: B 🗳️
Direct access to demos of the swipe gestures can be done through which one of the following?
- A. Settings
- B. Options
- C. Help
- D. Setup
Correct Answer: D 🗳️
What email folder(s) is/are synced by default when a new account is added to a BlackBerry 10 (BB10) Smartphone?
- A. Inbox and sent items folder
- B. Inbox and the first 10 sub-folders
- C. Inbox and its subfolders
- D. Inbox
Correct Answer: A 🗳️
A user is unable to login to ActiveSync after activating. What credentials are needed in a Lotus Notes environment?
- A. Windows Authentication password
- B. Kerberos password
- C. Internet ID password
- D. BlackBerry device password
Correct Answer: C 🗳️





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