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Salesforce Certified Platform Strategy Designer Sample Questions:

1. The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program.
Which mapping process should the designer use to achieve this goal?

A) Service Mapping
B) Journey Mapping
C) Ecosystem Mapping

2. The strategy designers at Cloud Kicks are leading a large number of projects initiated by various stakeholders. They implement an Impact & Effort matrix to help them prioritize their work.
What is the purpose of an Impact & Effort matrix?

A) To compare products based on predefined criteria to enable stakeholder discussion
B) To prioritize projects based on key goals outlined in project framing
C) To classify projects according to their level of urgency.

3. . Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?

A) Start with a phased approach, then address foundational items early.
B) Develop a RACI diagram among internal stakeholders only.
C) Create a release plan matching calendar-based milestones

4. Cloud Kicks feels confident about its vision for a new loyalty program and has received approval from leadership to begin development.
What is needed from the strategy designer to inform a roadmap from MVP to mature offering?

A) Instrumentation and POC prototypes
B) Effort sizing and user story points
C) Phases of feature development

5. Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

A) Service Cloud
B) B2C Commerce
C) Revenue Cloud

Solutions: