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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Create fit/gap analyses between requirements and OmniStudio capabilities - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
| Topic 2: Data Tools | 23% | - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Design Integration Procedures and related Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples |
| Topic 3: OmniScript | 27% | - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them |
| Topic 4: FlexCards | 23% | - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Design FlexCards to ensure they meet customer requirements/needs - Explain the capabilities, use cases, and purpose of using FlexCards |
Salesforce Certified Omnistudio Consultant Sample Questions:
Question 1
A company has designed a process that extracts a large amount of data from a Salesforce object.
Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded. What solution should the consultant recommend?
A. Integration Procedure and DataRaptor Turbo Extract
B. DataRaptor Extract with Chaining
C. DataRaptor Turbo Extract
D. Calculation Procedure and DataRaptor Turbo Extract
Question 2
A governance board requires that all OmniStudio components be documented to ensure future maintainability. Where is the most effective place to store technical documentation for a specific Integration Procedure?
A. Within the Description and Internal Notes fields of the Integration Procedure and its elements themselves.
B. In a separate Word document stored on a shared drive that is rarely updated.
C. In the name of the Integration Procedure.
D. OmniStudio components are self-documenting and do not require notes.
Question 3
A consultant is asked to build a solution where a customer service agent can view an account's full case history, active subscriptions, and quickly launch a "Renew Subscription" process from one screen. What combination of OmniStudio tools best fits this requirement?
A. A single Calculation Procedure
B. Multiple unrelated Visualforce pages
C. FlexCard for the summary view with an Action element launching an OmniScript for renewal
D. A DataRaptor Load only
Question 4
A governance policy states that hard-coded IDs must never be present in deployed components.
How should an OmniStudio Consultant address this in Data Mappers?
A. Use relationship queries or parameters to resolve IDs dynamically.
B. Use a lookup table in Excel to find the IDs.
C. Hard code the ID in Development, then manually change it in Production after deployment.
D. Hard-coded IDs are acceptable if they are for standard Record Types.
Question 5
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can seekey details at a glance. How the technician also needs to sometimes access a list of past service dates for each product. Which two FlexCards features should the consultant recommend to meet this requirement? Choose 2 answers
A. Enable the Responsive property
B. Use card states
C. Customize the styling
D. Use flyouts
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: A,D |





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