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Salesforce MCAE-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visitors and Prospects | 8% | - Describe how prospects are tracked and identified - Explain how visitors are converted into prospects - Explain the differences between visitors and prospects |
| Topic 2: Email Marketing | 20% | - Explain how to analyze email performance metrics - Describe how to manage email templates - Explain how to use dynamic content in emails - Explain how to create and send emails - Describe how to manage email deliverability and compliance (CAN-SPAM, GDPR) |
| Topic 3: Account Engagement Forms, Form Handlers and Landing Pages | 20% | - Explain how to create and configure Account Engagement forms - Explain how to create and publish landing pages - Describe how to use form handlers - Describe how to use dynamic content |
| Topic 4: Administration | 11% | - Describe how to manage users, roles, and permissions - Explain how to configure Account Engagement settings - Explain how to set up and manage connectors (e.g., Salesforce CRM) - Describe how to configure and manage email sending domains |
| Topic 5: Engagement Studio | 17% | - Describe how to use triggers, rules, and actions - Explain how to test and activate Engagement Studio programs - Explain how to design and build Engagement Studio programs - Describe how to analyze Engagement Studio performance |
| Topic 6: Lead Management | 24% | - Explain how to use automation rules for lead management - Describe how to manage prospects in the recycle bin - Describe how to set up and manage assignment rules - Explain how to configure and manage scoring and grading |
Salesforce Certified Marketing Cloud Account Engagement Consultant Sample Questions:
1. LenoxSoft wants to use Salesforce to report on warm leads that are not yet marketing qualified. Once the leads become marketing qualified, the team wants to ensure the leads are routed correctly with the assigned user being correctly reflected in Marketing Cloud Account Engagement.
How could these requirements be met?
A) Develop a Salesforce report that is only shared with Marketing users then use completion actions to assign leads.
B) Assign to queue that Marketing users own then use active assignment rules to reassign the leads.
C) Define market data sharing rules so Marketing can see prospects then use automation rules to assign the leads.
D) Create a list of prospects that only Marketing users can see then use user queues to reassign the leads.
2. With Marketing Cloud Account Engagement, what is the recommended way to measure the success of an email campaign?
A) Spam complaints.
B) Click Through rate
C) Email Complain Rate
D) HTML Open Rate
3. LenoxSoft wants Co ensure they're not over-emailing their target audience on specific email send actions in an Engagement Studio program.
What is the best way to help their marketing team achieve this goal?
A) Automatically remove prospects from the program when an email reply trigger is met.
B) Set the Engagement Studio program to repeat every 10 days.
C) Increase the wait time on the Email send action steps.
D) A Leverage Einstein Engagement Frquency in a rule step before the Email send action steps.
4. There is Custom Field Type in Marketing Cloud Account Engagement called CRM User
A) False
B) True
5. LenoxSoft uses a Salesforce web-to-lead form on their website for their Contact Us form. They want to integrate this form with Marketing Cloud Account Engagement and the following requirements:
* Avoid duplicates in both Marketing Cloud Account Engagement and Salesforce.
* Segment prospects based on form views and submissions.
Which lead generation strategy would answer both pre-requisites?
A) Replace with a Marketing Cloud Account Engagement form
B) Maintain the current form
C) Use another third-party form
D) Set up a form handler
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |





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