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Salesforce Certified Field Service Consultant Sample Questions:

1. UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A) Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
B) Use Work Types to assign associated Articles to Work Orders.
C) Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
D) Create a custom mobile app that syncs articles based on Service Appointment assignments

2. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A) Add the technician as the required resource on the service appointment.
B) Add the preferred resource service objective to the scheduling policy.
C) Create a child work order for maintenance on the original installation work order.
D) Add the technician as a preferred resource on the account record.

3. Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?

A) Configure an account preference on the Service Resource record.
B) Assign a Preferred status Resource Preference to the Account.
C) Include the Required Resource work type in Scheduling Policies.
D) Designate a Skill-based resource to the Work Order.

4. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A) When Service Resources are available for work
B) The Due Date of the Service Appointment
C) The Maintenance Plan for the Account
D) The Time Slots for Appointment Booking

5. An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A) Product Item
B) Assets
C) Maintenance Plan
D) Entitlement Plan

Solutions: