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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following statements about standard changes are CORRECT?
1.The approach is pre-authorized
2.The risk is usually low and well understood
3.Details of the change will be recorded
4.Some standard changes will be triggered by the request fulfilment process

A) All of the above
B) 2 and 3 only
C) 1, 2 and 4 only
D) 1 only

2. How many people should be accountable for a process as defined in the RACI model?

A) As many as necessary to complete the activity
B) Only one - the process owner
C) Only one - the process architect
D) Two - the process owner and the process enactor

3. Which one of the following is NOT an aim of the change management process?

A) To ensure that changes are recorded and evaluated
B) To deliver and manage IT services at agreed levels to business users
C) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
D) To ensure the impact of changes are understood

4. Which of the following statements BEST describes the aims of release and deployment management?

A) To ensure that each release package specified by service design consists of a set of related assets and service components
B) To build, test and deliver the capability to provide the services specified by service design
C) To ensure that all changes can be tracked, tested and verified if appropriate
D) To record and manage deviations, risks and issues related to the new or changed service

5. Which one of the following would NOT involve event management?

A) Recording and monitoring environmental conditions in the data centre
B) Monitoring the status of configuration items
C) Recording service desk staff absence
D) Intrusion detection

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