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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 2: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 3: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 4: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 5: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 6: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 7: Integration | 8% - 12% | - System Connectivity
|
| Topic 8: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 9: Administration and Configuration | 8% - 12% | - System Administration
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
As a technician, I need to buy material in addition to what I can use from stock. How is this requirement solved in the mobile application? Choose the correct answer.
A. You need to enter a sales order on the mobile
B. You need to enter a purchase order on the mobile
C. You need to call your back office for such types of material
Question 2
You want to create a new smart form. Which fields can you define? Choose the correct answer.
A. Description, Category, Revision, Tag
B. Description, Revision, Type, Tag
C. Name, Description, Category, Labels
D. Name, Description, Revision, Type
Question 3
Which statements are wrong? Choose the correct answer.
A. One service call in ERP is always matched to only one assignment in the cloud
B. Activities can belong to one service call only
C. Activities can belong to more than one service call
D. One service call in ERP is always matched to more than one assignment in the cloud
Question 4
Which statements are correct regarding data sync rules. Choose Three correct answers.
A. To enable Data Sync Rules, go to the admin app, within Cloud Account, select the correct User Group, select edit and enable the desired Data Sync Rule
B. They are used to optimize mobile performance
C. Data Sync Rules only limit the data in mobile devices. not web apps
D. You can limit the data sent to the mobile device using Data Sync Rules
Question 5
Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.
A. Blackberry
B. Windows phone
C. Windows desktop
D. iOS
E. Android
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: B,C,D | Question 5 Answer: B,D,E |





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