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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Support | 15% | - Support Portal and Resources - Replacement Procedures - Firmware and Software Upgrades |
| Topic 2: IBM Storage Product Overview | 20% | - IBM Spectrum Storage Suite - DS8000 Series - XIV Storage System - Storwize / SAN Volume Controller - FlashSystem Family |
| Topic 3: Installation and Configuration | 25% | - Hardware Installation - Network Connectivity and SAN Configuration - System Planning and Requirements - Software Setup and Initialization |
| Topic 4: Backup, Recovery and Data Protection | 15% | - Replication and Mirroring - Snapshot and FlashCopy - Archive and Retention |
| Topic 5: Troubleshooting and Problem Determination | 25% | - Connectivity and Path Failures - Error Log Analysis - Performance Issues - Diagnostic Tools and Utilities |
IBM Enterprise Storage Technical Support Sample Questions:
A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?
- A. Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.
- B. Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.
- C. Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.
- D. Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
Correct Answer: A 🗳️
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What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?
- A. Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.
- B. There is no upgrade from 5.4TB to 11TB within one system.
- C. Power off the TS7620, add new drives, power on and assign capacity.
- D. The upgrade is a license key only.
Correct Answer: A 🗳️
A customer has asked about the RAID architecture of IBM Spectrum Scale.
Which two advantages of declustered RAID should you highlight to the customer? (Choose two.)
- A. Dedicated spare drives
- B. Load on drives is increased during array rebuild
- C. More predictable performance
- D. Uses a subset of drives to rebuild data
- E. Faster rebuild of data on failed drives
Correct Answer: B,E 🗳️
Which XIV Gen3 replication feature provides the ability for a remote target volume to be initialized without requiring the concepts of the source volume to be re-replicated over an inter-site link?
- A. Offline Initialization
- B. Quick Initialization
- C. Synchronous Replication
- D. Asynchronous Replication
Correct Answer: B 🗳️
A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?
- A. Exceptional performance for new work loads
- B. Reduce capital expenditures and operational expenses
- C. Runs on Power Linux
- D. Three-site mirroring
Correct Answer: C 🗳️





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