IBM C9020-971 Valid Q&A - in .pdf

  • C9020-971 pdf
  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 11, 2026
  • Q & A: 55 Questions and Answers
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  • C9020-971 Testing Engine
  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 11, 2026
  • Q & A: 55 Questions and Answers
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C9020-971 pass review

IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Support15%- Support Portal and Resources
- Replacement Procedures
- Firmware and Software Upgrades
Topic 2: IBM Storage Product Overview20%- IBM Spectrum Storage Suite
- DS8000 Series
- XIV Storage System
- Storwize / SAN Volume Controller
- FlashSystem Family
Topic 3: Installation and Configuration25%- Hardware Installation
- Network Connectivity and SAN Configuration
- System Planning and Requirements
- Software Setup and Initialization
Topic 4: Backup, Recovery and Data Protection15%- Replication and Mirroring
- Snapshot and FlashCopy
- Archive and Retention
Topic 5: Troubleshooting and Problem Determination25%- Connectivity and Path Failures
- Error Log Analysis
- Performance Issues
- Diagnostic Tools and Utilities

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?

  • A. Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.
  • B. Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.
  • C. Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.
  • D. Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for TestValid members. You can sign-up / login (it's free).

Question #2

What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?

  • A. Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.
  • B. There is no upgrade from 5.4TB to 11TB within one system.
  • C. Power off the TS7620, add new drives, power on and assign capacity.
  • D. The upgrade is a license key only.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

A customer has asked about the RAID architecture of IBM Spectrum Scale.
Which two advantages of declustered RAID should you highlight to the customer? (Choose two.)

  • A. Dedicated spare drives
  • B. Load on drives is increased during array rebuild
  • C. More predictable performance
  • D. Uses a subset of drives to rebuild data
  • E. Faster rebuild of data on failed drives
Reveal Solution  Discussion  0

Correct Answer: B,E  🗳️

Question #4

Which XIV Gen3 replication feature provides the ability for a remote target volume to be initialized without requiring the concepts of the source volume to be re-replicated over an inter-site link?

  • A. Offline Initialization
  • B. Quick Initialization
  • C. Synchronous Replication
  • D. Asynchronous Replication
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?

  • A. Exceptional performance for new work loads
  • B. Reduce capital expenditures and operational expenses
  • C. Runs on Power Linux
  • D. Three-site mirroring
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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