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Salesforce ADM-201: Positions and Related Salaries
Successfully completing the ADM-201 exam and obtaining the Salesforce Administrator certification demonstrates to your potential employer that you have sufficient expertise in the industry and are committed to the platform. In recent years, this certificate has become very popular among the IT professionals. According to numerous studies, it can not only provide the practitioners with vast employment opportunities but also open them up to higher remuneration. Some of the job roles that the certified administrators can pursue and their respective pay rates are outlined below:
- Salesforce Consultant ($85,000)
- Salesforce Administrator ($71,000)
- Customer Success Manager ($77,000)
- Salesforce Developer ($86,000)
- Sales Operations Analyst ($66,000)
- Senior Business Analyst ($85,000)
- Solutions Architect ($115,000)
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
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Domain 6: Support & Service Applications (13%)
This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.
Salesforce ADM-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows) - Approval Processes - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Process Builder - Workflow Rules |
| Topic 2: Sales Cloud Applications | 10% | - Sales Cloud Features - Products, Price Books, and Quotes - Opportunity Management - Forecasting - Account and Contact Management |
| Topic 3: User Setup | 8% | - Permission Sets - User Creation and Management - Profile Configuration - Role Hierarchy - User Licenses - Delegated Authentication |
| Topic 4: Security and Access | 12% | - Salesforce Shield - Object-Level Permissions - Record Access (OWD, Sharing Rules) - Login Hours and IP Ranges - Field-Level Security |
| Topic 5: Organization Setup | 4% | - Company Information - Fiscal Year - Lightning Experience vs Classic - Currency Management - User Interface |
| Topic 6: Service Cloud Applications | 10% | - Web-to-Case and Email-to-Case - Cases and Entitlements - Service Cloud Features - Service Contracts - Omni-Channel |
| Topic 7: Activity Management and Chatter | 4% | - Chatter Groups and Feeds - Tasks and Events - Chatter Best Practices |
| Topic 8: Reports and Dashboards | 11% | - Scheduling Reports - Summary Reports and Matrix Reports - Report Builder - Joined Reports - Report Types - Dashboard Components |
| Topic 9: Data Management | 10% | - Duplicate Rules and Matching Rules - Data Quality Best Practices - Data Import Wizard - Data Export - Data Loader |
| Topic 10: Salesforce Mobile App and Lightning Experience | 6% | - Salesforce Mobile App Configuration - Navigation and UI Customization - Lightning Experience Features |
| Topic 11: Standard and Custom Objects | 8% | - Object Relationships (Lookup, Master-Detail) - Standard Object Overview - Roll-up Summary Fields - Custom Object Creation |
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