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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A) $POM_HOME/logs/CmpMgrService.out* log files
B) $POM_HOME/logs/PIM_CmpMgr.log* log files
C) $POM_HOME/logs/PlM_CmpDir.log* log files
D) $POM_HOME/logs/PIM_Web.log log files

2. Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)

A) the content of the Avaya network log server.log/log
B) the Call Data Summary Report
C) the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
D) the error logs in the speech recognition server

3. Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?

A) The new POMDriverApp provided with the POM software was not deployed on the application server.
B) A remote database was not configured on the AAEP.
C) The user has incorrect roles assigned.
D) There are no Announcement Port licenses available for the POMDriverApp.

4. You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.
What should you do to fix the problem?

A) On the Report Data Configuration page of the EPM, enable Periodic Download.
B) Start your Media Processing Platform (MPP) servers.
C) On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
D) On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.

5. Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A) Standard Report
B) ICR Monitor
C) Call Center
D) ICR Manager

Solutions: