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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
B) Enable "State Synchronization" under Desktop > Webex App configuration.
C) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
D) Enable "Webex App Integration" under Desktop > Webex App configuration.
E) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
F) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.

2. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) Rust
B) Go
C) Python
D) JavaScript
E) Typescript

3. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A) This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
B) Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.
C) Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
D) Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.

4. Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

A) Check the SIP trunk status on the customer's Session Border Controller.
B) Review the Webex Contact Center Queues configuration.
C) Verify that the Webex Contact Center channels are associated.
D) Review the Webex Contact Center Analyzer that checks the call logs.

5. Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

A) autonomous AI agent
B) live agent
C) scripted AI agent
D) IVR menu

Solutions: